EU Players Experiencing Missing Adventures and Cards

Jan 11, 2016

Last Updated: Jan 12, 2016
Players on the European server have been noticing missing cards and adventures in their collections and have prompted Blizzard for a solution. A representative has asked those having experiencing the problem to reset their passwords and see if that helps, but many players claim that this hasn't solved their issue.
Originally posted by Blizzard (View Original)Collapse

We are currently investigating an issue where some players are unable to access previously unlocked content including Adventures and associated cards. We apologise for the inconvenience caused.

** Update **

If you're having this issue in the EU, you might try resetting your Battle.net account password which will "refresh" it and then re-test the game.

If it does't help, we'd ask that you submit a support ticket for assistance.

This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session.
Update 1/11 at 5:10 PM PST: Blizzard believes it has found a way to get around the bug while they work on fixing it.
Originally posted by Blizzard (View Original)Collapse

Hey all,

We've received another update regarding a workaround that should allow you to continue playing while our Development team continues to work on the issue.

Check your Custom Decks for decks with a red X. Edit the affected deck, remove any card, and save the deck. Go back into the deck and add the card back, save again, and you should once again see your missing rewards.

Please give it a shot and let us know if this workaround resolves the issue for you!
Update 1/12 at 8:17 AM PST: Looks like the bug has been fixed, but unfortunately it requires action on the part of those affected.
Originally posted by Blizzard (View Original)Collapse

Right now, I'm afraid the only course to getting it resolved on a case by case basis is to contact a support representative via a support ticket. Resetting the password isn't working unfortunately.

______________________________________________________________
I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time.
Originally posted by Blizzard (View Original)Collapse

12/01/2016 13:27Posted by duralireha
cannot open a ticket, it redirects me to the forums

Use the link provided in my post above duralireha, here it is again:

battle.net/support/help/solution/hearthstone/542

Just to be clear guys; the actual issue causing this originally has been resolved and there should be no new cases from here on. If your account is still affected though, you will need to contact our support team directly in order to get it fixed. It's not something you can do yourself.

Once you've had your account sorted by our support guys, then you will be able to fix any 'corrupted' decks using the workaround provided.

Thanks.
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Edited by Natryndon on 12/01/2016 14:55 GMT

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