Blizzard Addresses Tavern Brawl and Stability Issues

Dec 02, 2015

Last Updated: Dec 03, 2015
In light of the recent issues with Tavern Brawls, Blizzard has issued a statement regarding the repeated delays calling them "unacceptable" and admitting it hasn't been "quality experience for our players" as of late.
Originally posted by Blizzard (View Original)Collapse

Greetings,

Today we would like to talk a bit about stability issues in Europe and Tavern Brawls.

We take our overall customer experience very seriously, regardless of region. When issues arise, we want to resolve them as quickly as possible in order for our players to get back into Hearthstone and continue having fun.

The Europe region has been experiencing some issues with disconnection in conjunction with Tavern Brawl. We want to reassure our players that this is not a European server related issue. When we release new content, such as Tavern Brawls that introduce new mechanics or styles of play, there is a risk that unforeseen issues may arise. If an issue does comes up, the region where the new Brawl was first released (Europe in this case) will see the impact first while the team jumps on getting the fix identified and deployed as quickly as possible.

That said, we acknowledge the stability issues we’ve seen with Tavern Brawl recently are unacceptable, and we recognize that we have not been providing a quality experience for our players. The Hearthstone team has been working on additional testing measures to identify these issues before our players experience them. This includes expansion of our automated testing efforts, an additional test effort dedicated to tavern brawl stability, and changes to our infrastructure to minimize impact in the event any issues do arise. These improvements will take some time to implement, but they are a major priority for the team and will remain so until Tavern Brawl is a great experience for all players in all regions.

We greatly appreciate our player’s patience and understanding. We will continue to improve our Tavern Brawl experience for all of our players, both in exciting new ways to play and stability, and we apologize for the disruptions in gameplay that have been occurring.
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In late October, the developers tried to tease the upcoming Discover mechanic via a new brawl called Captain Blackheart's Treasure. Almost immediately the servers went down and as a result the brawl was delayed and replaced with Spiders, Spiders, Everywhere. It eventually premiered three weeks later, two weeks after the release of the League of Explorers.

Today's brawl is also the first of its kind. Decks Assemble is a special deckbuilding brawl where players utilize the Discover mechanic to grow their deck each turn. However, after launching on the European servers, pesky issues continued to plague the service and as a result it was delayed for the Americas server. Unlike the first brawl, this one hasn't been replaced as it appears as if Blizzard is doing everything it can to avoid doing so.